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Friday, 29 September 2017 - 10:17
Software glitch affects airports worldwide including BIA
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A computer system failure had created chaos in a number of airports worldwide yesterday (28).

It was reported that air passengers suffered major disruption at airports around the world after computer check-in system crashed.

The issue had affected the Bandaranaike International Airport from 2.30pm to 4.30pm last afternoon.

It had forced the airport workers to issue check-ins manually. Later, the issue had been rectified by the software facilitator.

Problems were also reported at airports including London's Heathrow and Gatwick, Charles de Gaulle in Paris, Zurich, Melbourne, Johannesburg, Changi in Singapore and Washington DC's Reagan Airport.

The problem affected Amadeus Altea software used by 125 airlines and appeared to also have hit some online check-ins.

Amadeus, the Spanish travel technology that provides the software, confirmed a "network issue" had been causing disruption.

In a statement at shortly before 2.30pm, it said: "Amadeus can confirm that our systems are recovered and are now functioning normally.

"During the morning, we experienced a network issue that caused disruption to some of our systems. As a result of the incident, customers experienced disruption to certain services.

"Our technical teams took immediate action to identify the cause of the issue and mitigate against the impact on customers. Amadeus regrets any inconvenience caused to customers."

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