Digital technology leader, Samsung Electronics recently shifted its Customer Contact Centre to a newly refurbished office at the World Trade Centre. The office’s opening ceremony was attended by the senior management and staff of Samsung Electronics including, H.K. Chang, Managing Director, Samsung Electronics India - Sri Lanka Branch Office, Omer A. Fareed - CEO, Amazai Group and Samsung Electronics management team and the Envoy facility team.
Commenting on the relocation, H.K. Chang, Managing Director, Samsung Electronics India - Sri Lanka Branch Office stated, “Samsung strives to ensure that our valued consumers in Sri Lanka receive the same quality products and customer care enjoyed by our consumers across the world. We are dedicated to delivering a high quality service that is both convenient and meets the varied needs of our product users. This signature Contact Customer Centre will provide our valued consumers with a world-class service at a convenient and central location.”
The Samsung Customer Contact Centre has been in operation for over a year and relocated to World Trade Centre because it is in the heart of Colombo’s economic hub. The new location provides Samsung consumers with greater access to a fast and convenient after-sales service. The Call Centre is managed by Envoy BPO under supervision and guidance of Samsung whilst Dialog is the centre’s primary telecom solutions partner. Among other firsts, this Customer Contact Centre will be the only centre of its kind in Sri Lanka to provide total wireless solutions and the latest technological advancements under one roof. The centre will handle all Samsung customer claims, product inquires and support with technical assistance, whilst providing warranty, remote and email support to guarantee customer satisfaction for all Samsung product users.
H.K. Chang, Managing Director, Samsung Electronics India - Sri Lanka Branch Office & Omer A Fareed - CEO, Amazai Group cut a celebratory cake to mark the occasion
Rajith Liyandara, Contact Centre Manager – Samsung Electronics, H.K. Chang, Managing Director, Samsung Electronics India - Sri Lanka Branch Office and Omer A Fareed - CEO, Amazai Group at the opening